To initiate a transaction refund in Zomentum Payments, the following process needs to be followed:
- Reach out to the Support Team and furnish details of the invoice or transaction requiring a refund.
- Once the refund request is submitted, our team will process the refund for the specified transaction.
To prevent conflicts between refunds and chargebacks, there are restrictions on when certain transactions can be refunded based on different payment methods:
- For ACH transactions: Refunds are only processed after 5 business days from the transaction initiation.
- For BACS transactions: Refunds are only processed after 5 business days from the transaction initiation date.
- For Credit Cards: Refunds can be processed immediately upon transaction completion.
Refund Process
Following is the refund process for Zomentum Payments:
- The customer submits a refund request to the Zomentum Support Team.
- The transaction is refunded according to the specified timeline.
- The refund amount is adjusted in the next deposit.
We do not collect any funds if the customer reopens the refunded invoice. If this is required, the customer needs to contact support.